Optical Health Check · Sample Report
About $78,000 a Year Is Walking Out the Door
A one-location independent practice with 2,000 glasses prescriptions a year. Capture is typical, but the frame board turns slowly, and remakes cost more than anyone had added up.
Where the Money Is
Rounded to the nearest $1,000
Walkouts, last 12 months
About $78,000
(75% − 62% capture) × 2,000 prescriptions × $300 average sale
Frames with no sale in a year
About $13,000
210 frames × $60 average wholesale cost
Remakes, last 3 months
About $2,000
Lab charges not credited back plus staff time, from the remake log
Start here: shrink the frame board toward about 430 frames as you sell through. Turnover is the one metric below typical, and trimming the board frees about $25,000 in cash. Return or mark down the aged frames first; ask reps about exchanges before you buy more.
The Numbers
Compared with industry estimates for independent practices
1 of 3 rated metrics below typical
Optical Capture Rate
Typical
62%
1,240 complete pairs on 2,000 new glasses prescriptions. Below 60% is below typical; 75% and up is top-practice level.
Frame Turnover
Below typical
1.5 turns a year
1,300 frames sold from a board of 850, so each frame waits about 8 months to sell. Median is about 1.8; the largest practices reach 3 or more.
Dead Stock
TypicalRough estimate
25% of the board
210 of 850 frames have had no sale in 12 months. 15–30% is a rough industry estimate (iCare Labs).
Remake Rate
Not rated
9.0%
28 remakes on about 310 pairs in 3 months. No public benchmark yet, so it isn't rated.
Cash on the Board
850 frames × $60
$51,000
A right-sized board for 3 turns a year at this practice's sales is about 433 frames, which would free about $25,000.
Remakes: What They Cost and Why
From the Optical Tracker's remake log · Last 3 months
Half the remakes started in the office, not at the lab. Most of those were measurement misses on progressives, which a second check at the dispensing table catches.
| Reason | Where it started | Remakes | Cost |
|---|---|---|---|
| Measurement (PD, seg height) | Office | 9 | $640 |
| Lab error (power, axis, coating) | Lab | 8 | $210 |
| Rx or order entry | Office | 5 | $390 |
| Non-adapt | Patient | 4 | $470 |
| Frame or other | Other | 2 | $120 |
| Total | 28 | $1,830 |
Cost = lab charges not credited back plus about 30 minutes of staff time per remake at $25 an hour.
Lab Scorecard
| Lab | Jobs | Lab-error remakes | Rate | Credited back |
|---|---|---|---|---|
| Lab A | 190 | 6 | 3.2% | 5 of 6 |
| Lab B | 120 | 2 | 1.7% | 2 of 2 |
Action List
- Return or mark down the 210 aged frames. Ask reps about exchanges first; that puts up to $12,600 back into the budget.
- Shrink the board toward 433 frames as you sell through. Replace slow sellers instead of adding more.
- Add a second check on progressive measurements. Nine of 28 remakes were PD or seg-height misses.
- Track capture weekly, by doctor and optician. Walkouts usually cluster around a handoff or a time of day. Closing half the gap to 75% is worth about $39,000 a year.
- Bring the lab scorecard to your Lab A rep. Ask about the one lab-error remake that wasn't credited back.
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